Ketika Podcast Kalian Ditolak (Rejected) Oleh Apple Podcasts (iTunes)

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Dari apa yang disampaikan oleh Apple di sini: Podcast Connect, Apple bisa saja gagal, menolak, atau menghapus podcast kalian dari Apple Podcast (iTunes) karena berbagai sebab. Berikut ini beberapa hal yang umumnya menyebabkan podcast ditolak dari Apple Podcast:

  • Belum ada episode yang diterbitkan. Kalian harus menerbitkan setidaknya satu episode dengan audio/video yang valid agar dapat diterima oleh Apple dan masuk dalam directory Apple Podcast.
  • Bahasa yang dicantumkan dalam pengaturan podcast tidak sama dengan yang dicantumkan pada saat submit podcast ke Apple Podcast.
  • Spesifikasi gambar yang digunakan sebagai profile podcast tidak sesuai dengan yang diharuskan oleh Apple, yaitu berukuran minimum 1400 x 1400 piksel dan ukuran maksimum 3000 x 3000 piksel, resolusi 72 dpi, dalam format JPEG atau PNG dengan ekstensi file yang sesuai (.jpg, .png), dan dalam warna RGB.
  • Podcast menggunakan bahasa eksplisit atau mengandung konten eksplisit tapi pengaturan tag eksplisit podcast tidak ditetapkan pada Yes, Explicit, atau True.
  • Konten yang dapat ditafsirkan sebagai rasis, misoginis, atau homofobik.
  • Bahasa atau konten eksplisit yang disensor atau disensor sendiri dalam judul, terjemahan, atau deskripsi.
  • Referensi pada obat terlarang, kata-kata kotor, atau kekerasan dalam judul, deskripsi, gambar, atau episode.
  • Konten yang menggambarkan seks secara grafis, kekerasan, sadis (gore), obat-obatan terlarang, atau tema kebencian.
  • Konten pihak ketiga atau konten trademark tapi tanpa otorisasi hukum atau hak penggunaan.
  • Konten yang dianggap spam. Baru-baru ini Apple telah menolak podcast yang mengandung kata kunci dalam judul dan tag penulis. Apple ingin bagian ini memang benar-benar dikhususkan untuk diisi judul dan nama penulis, tanpa menambahkan kata kunci atau informasi tambahan.

Sesuai dengan rekomendasi Apple di sini: Test a Podcast, kalian bisa menguji aspek teknis podcast kalian dengan langkah-langkah berikut ini:

  • Buka iTunes,
  • Lalu pilih menu: File,
  • Lalu pilih sub-menu: Subscribe to Podcast,
  • Lalu masukkan URL RSS feed podcast kalian di kotak teks,
  • Lalu klik OK.
  • Jika kalian berhasil mengunduh dan memutar episodenya, maka podcast kalian berfungsi dan kalian bisa submit ke Apple Podcasts.

Jika podcast kalian ditolak oleh Apple dan kalian tidak yakin mengapa Apple menolak podcast kalian, kalian dapat menghubungi Apple untuk mendapatkan informasi lebih lanjut. Buka saja halaman berikut ini untuk menghubungi Apple; https://itunespartner.apple.com/contact/?content_type=podcasts, silahkan login dulu menggunakan Apple ID kalian yang sudah didaftarkan menjadi akun iTunes Connect.

Alternatif lain, seperti yang pernah aku lakukan, dengan membuka halaman yang sama seperti di atas, kalian bisa menghubungi Apple untuk bertanya langsung bagaimana agar podcast kalian tidak ditolak dan bisa diterima oleh Apple. Berikut ini aku lampirkan kirim-kiriman pesan-pesanku ke Apple dan balasan-balasan dari Apple, hingga akhirnya podcast milikku diterima oleh Apple:

Lampiran #1 (satu set email) (kalau dibuka, resiko ditanggung penumpang)
  • Pesan pertamaku ke Apple melalui halaman https://itunespartner.apple.com/contact/?content_type=podcasts;
    On Jan 3, 2019, at 03:39 Afietadi Kurniawan <ma2k.apitut@gmail.com> wrote:
    Content Provider Name:
    Content Provider ID:
    iTunes Connect User name: Afietadi Kurniawan
    User Email Address: ma2k.apitut@gmail.com

    Provider Details:WWDR Org ID:
    SAP Vendor ID
    Contract Number
    This request was sent to you via the following iTunes Connect Contact Us pathway:
    Contact Us Form
    For

    Content Type: Podcasts
    Topic: Podcast Rejected
    Primary Topic: Delivery
    Content Type Fields: Podcast Name: Podcast Of Bullshit!
    Podcast Feed URL: https://straight-line.org/feed/podcast/
    User entered data: Reason for Rejection:: Not Marked Explicit & Contains Explicit Material
    Podcast RSS feed has been corrected:: Yes
    Message: Halo, I have corrected my podcast that used explicit words in title and description, the word that I use is “b***sh*t”. I’m also already marked my podcast as explicit content. Please check my podcast feed and please tell me if there is need more correction so I can correct my podcast and my podcast can be approved on iTunes directory.

    Warm regards,
    Afietadi Mamak Kurniawan

    Contact Us | iTunes Connect | One Apple Park Way, Cupertino, CA 95014 USA
    Privacy Policy | Terms of Service | Terms of Sale

    Contact Us | iTunes Connect
    One Apple Park Way, Cupertino, CA 95014 USA
    Privacy Policy | Terms of Service | Terms of Sale

  • Auto response email dari Apple;
    from: no-reply@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 3, 2019, 3:41 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Thank you for contacting us.
    Your request has been assigned the case number 100724288387.
    Our team is working diligently to assist you with your request.
    We will respond to you as soon as possible.
    Please do not reply to this automated-email response.
    Explore Resources and Help on Podcasts Connect to get answers to frequently asked questions, view Apple Podcast Hosting Partners, stay up to date with the latest news for podcast providers, and more.

    Thank you,
    Apple Inc.

    Copyright (c) 2019 Apple Inc. All rights reserved.
    Podcasts Connect | Privacy Policy

  • Balasan melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 4, 2019, 2:08 AM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hello Afietadi,
    The title “b***sh*t” is self-censored and is not allowed per Podcasts Connect Help Explicit or self-censored explicit language in titles, subtitles, or descriptions.
    Please correct the title, subtitles, and descriptions and reply back so that we can continue the review.
    If you have additional questions related to this request, please reference case number 100724288387.

    Best regards,

    Tursha
    Apple Inc.

  • Balasanku melalui email ke Apple;
    from: Mamak Kurniawan <ma2k.apitut@gmail.com>
    to: podcastsupport@apple.com
    date: Jan 4, 2019, 5:53 AM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hi there,
    I have correct (change) my podcast title, subtitle and description with this ones;

    Title: Podcast Of Shit!
    Subtitle: My podcast of any shit by podcasting…
    Description: My podcast of any shit by podcasting what I like, what I can, what I want, to reach my happiness without harming and hurting the others.

    Please review my podcast and tell me if there is any other correction needed so my podcast can be approved.

    Regards,
    Afietadi Mamak Kurniawan

  • Balasan kedua melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 4, 2019, 6:39 AM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hello Afietadi,
    Thanks for your follow-up email. My name is Adam and I’m a senior Advisor and have taken over the case from Tursha.
    We understand you’re concerned about the rejection of your podcast for explicit content. To assist you with resolving the rejection of the podcast, please reference Troubleshoot failed, rejected, or removed podcasts in Podcasts Connect Help.
    The reference to explicit or self-censored text addresses content that is public facing to customers on Apple Podcasts. We also wanted to clarify that we are seeing explicit content in the itunes:author tag which is also customer facing.
    Please reply back to this email after confirming your podcast is free of any explicit or self-censored text that would be customer facing.

    Best regards,

    Adam
    Apple Inc.

  • Balasanku yang kedua melalui email ke Apple;
    On Jan 4, 2019, at 18:52 Afietadi Kurniawan <ma2k.apitut@gmail.com>
    wrote:
    Hi there,
    I have corrected my podcast. Please review it.

    Regards,
    Afietadi Mamak Kurniawan

  • Balasan terakhir melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 6, 2019, 3:56 AM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hello Afietadi,
    Your podcast has been approved. Please allow 24 hours for the changes to appear on Apple Podcasts.
    The case number to this correspondence is 100724288387.

    Best regards,
    Channelle
    Apple Inc.

 

Lampiran #2 (satu set email) (diperbarui pada 24 Januari 2019)
  • Pesan pertamaku ke Apple melalui halaman https://itunespartner.apple.com/contact/?content_type=podcasts;
    On Jan 16, 2019, at 07:11 Afietadi Kurniawan <ma2k.apitut@gmail.com> wrote:
    Content Provider Name:
    Content Provider ID:
    iTunes Connect User name: Afietadi Kurniawan
    User Email Address: ma2k.apitut@gmail.com

    Provider Details:WWDR Org ID:
    SAP Vendor ID
    Contract Number
    This request was sent to you via the following iTunes Connect Contact Us pathway:
    Contact Us Form
    For

    Content Type: Podcasts
    Topic: Podcast Rejected
    Primary Topic: Delivery
    Content Type Fields: Podcast Name: Personal Journals
    Podcast Feed URL: https://straight-line.org/feed/podcast/personal-journals
    User entered data: Reason for Rejection:: Not Marked Explicit & Contains Explicit Material
    Podcast RSS feed has been corrected:: Yes
    Message: Halo, I have corrected my podcast that have explicit words by marked my podcast as explicit content. Please check my podcast feed and please tell me if there is need more correction so I can correct my podcast and my podcast can be approved on iTunes directory.

    Warm regards,
    Afietadi Mamak Kurniawan

    Contact Us | iTunes Connect | One Apple Park Way, Cupertino, CA 95014 USA
    Privacy Policy | Terms of Service | Terms of Sale

    Contact Us | iTunes Connect
    One Apple Park Way, Cupertino, CA 95014 USA
    Privacy Policy | Terms of Service | Terms of Sale

  • Auto response email dari Apple;
    from: no-reply@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 16, 2019, 8:12 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Thank you for contacting us. Your request has been assigned the case number 100735564100.
    Our team is working diligently to assist you with your request.
    We will respond to you as soon as possible.
    Please do not reply to this automated-email response.
    Explore Resources and Help on Podcasts Connect to get answers to frequently asked questions, view Apple Podcast Hosting Partners, stay up to date with the latest news for podcast providers, and more.

    Thank you,
    Apple Inc.

    Copyright (c) 2019 Apple Inc. All rights reserved.
    Podcasts Connect | Privacy Policy

  • Balasan melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 17, 2019, 11:19 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hi Afietadi,
    Thank you for contacting us.
    Your show was rejected because there is explicit language in its title, subtitle, or descriptions. Upon review, there still appears to be explicit or self-censored language.
    Respond to this email after you’ve made corrections, and we’ll review the podcast.
    If you have additional questions related to this request, please reference case number 100735564100.

    Best regards,

    Michael
    Apple Inc.

  • Balasanku melalui email ke Apple;
    from: Mamak Kurniawan <ma2k.apitut@gmail.com>
    to: podcastsupport@apple.com
    date: Jan 18, 2019, 7:03 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hi there,
    I have correct (change) my podcast title, subtitle and description with this ones;

    Title: Personal Journals
    Subtitle: …of anything that I like, that I can and that I want.
    Description: My personal journals of anything that I like, that I can, that I want, to reach my happiness without harming and hurting the others.

    Please review my podcast and tell me if there is any other correction needed so my podcast can be approved.

    Regards,
    Afietadi Mamak Kurniawan

  • Balasan kedua melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 18, 2019, 9:44 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hi Afietadi,
    Thank you for your reply.
    To move forward with your request, please ensure that explicit and self-censored language is not present in the title, itunes:summary, itunes:subtitle, and description tags.
    There still exists explicit and self-censored language. An example is the episode titled Episode #1 – Test Mic Of Bullshit! There also exists explicit language in title, itunes:summary, itunes:subtitle, and description tags at the episode level.
    After making the necessary corrections, please reply directly to this email confirming the update and I will investigate further for you.
    If you have additional questions related to this request, please reference case number 100735564100.

    Best regards,

    Michael
    Apple Inc.

  • Balasanku yang kedua melalui email ke Apple;
    from: Mamak Kurniawan <ma2k.apitut@gmail.com>
    to: podcastsupport@apple.com
    date: Jan 21, 2019, 10:47 PM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hi Michael,
    I have making some necessary corrections on podcast. Please check my podcast and tell me if there is need more corrections so my podcast can be approved.

    Regards,
    Afietadi Mamak Kurniawan

  • Balasan terakhir melalui email dari Apple;
    from: podcastsupport@apple.com
    reply-to: podcastsupport@apple.com
    to: ma2k.apitut@gmail.com
    date: Jan 22, 2019, 5:31 AM
    subject: Re: Contact Us – () – Podcasts(Podcast Rejected)
    Hello Afietadi,
    Your podcast has been approved. Please allow 24 hours for the changes to appear on Apple Podcasts.
    Explore Resources and Help on Podcasts Connect to get answers to frequently asked questions, stay up to date with the latest news, and more.
    Your case number is 100735564100.

    Best regards,
    Johnston
    Apple Inc.

 
Dengan aku mendapatkan balasan terakhir melalui email, podcast milikku yang ditolak (rejected) oleh Apple, akhirnya diterima (approved) oleh Apple dan kurang dari 24 jam, podcast milikku sudah bisa dibuka melalui aplikasi Apple podcast di iPhone maupun melalui iTunes di Macbook.

Semoga tulisan ini bisa membantu podcast kalian yang ditolak oleh Apple. Kalau ada yang ingin ditanyakan, silahkan tulis melalui kolom komentar di bawah ini.

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